Shelf life varies by product. Each box will include a best-before date and storage guidance. For the best experience, we recommend enjoying our chocolates as close to purchase as possible.

Bonbon boxes will have a minimum of 2 weeks from dispatch.

*unless part of a sale/ promotion/reduction in price specifically related to shelf life/quality.

Please store your chocolates in a cool, dry place, away from direct sunlight, heat and strong odours. Ideally, chocolates should be kept between 14°C and 18°C.

We do not recommend refrigerating chocolates unless specifically advised, as this can affect texture, shine and flavour.

However, think about room temperature, seasonality and external factors. If you're in a building or room without AC, and if its the summer or just a very hot day- you might want to pop them in the fridge.

Yes! of course!
Where collection is available, this will be shown at checkout - select click and collect option.
If you're in need of urgent collection, we advise to email - hello@xochocolate.co.uk

Our chocolates are made in a kitchen that handles common allergens including milk, nuts, peanuts, gluten, egg, soya and sesame. We cannot guarantee that any product is completely free from traces of allergens, but we do our upmost to respect handling practices during production.

Please see our Allergens page before ordering, you can also speak to us instore or via email hello@xochocolate.co.uk

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

For Middle East region, express options only due to excessive heat.

Please contact us within 24 hours of receiving your order, including your order number and photographs of the issue where relevant. We will review this carefully and respond as quickly as possible.

Absolutely - we love working with other teams on their projects.

XO Chocolate offers corporate gifting, bespoke boxes, branded gifting options and event chocolates. Please contact us either via the corporate/wholesale page, or email with your requirements and we will be happy to help.

On receipt of order, 2-3 business days, unless requesting next day delivery.

Overseas deliveries can take anywhere from 4-12 days.

Delivery and tracking details will be provided in your confirmation email.

You can connect with us through our contact page! We will be happy to assist you personally.